i have used the Roundtrip shared transfer many times and find it excellent. It saves a lot of hassle both at the airport and the hotel and takes all the stress out of having to arrange your own transfers. Always use and will continue to use when ever going to America.
Brilliant service, took a little longer on the arrival trip as there were 3 other drop offs before us. Just us on the departure trip so no waiting. Overall a great inexpensive way to get the family and lots of luggage to and from the airport.
Driver was wonderful! The Orlando airport wasn't easy to maneuver---this is mostly related to Viator not being clear as to the process once I arrived. I had printed out the voucher as directed. No one at the Orlando airport knew anything about Viator. The voucher didn't have a customer service phone number on it. There were 4 pages that came up when I wanted to print it. So I only printed the voucher. The voucher should have more info on it.
I had to google Viator on my phone to finally get the customer service number, then had to wait for an agent to get to my call. The nice person who answered didn't know about Orlando and kept getting off the line to ask questions. Finally she said I eeded to go to the locally named shuttle desk--Ah! That was what was missing.
Then I waited another 30-40 minutes for the correct shuttle to arrive. An additional 1 hours that could have been resolved by adding a customer service number to the voucher, and the customer service agent to know what was needed.
It took quite awhile for the shuttle to arrive at the airport to pick us up, which wasn't fun after an 11 hour flight. But the shuttle back to the airport was great. It was on time and it went smoothly. The drivers were nice and they accommodated my wheelchair without an issue. Overall, I feel that they are trustworthy and I will definitely use their services again.
excellent service only waited a few minutes at the airport for our transport to arrive, it was a shared shuttle but not a lot of people so a quick journey to our hotel, then on return journey it was a taxi to take us back to the airport. both drivers very pleasant and polite. Will definitely use again next year.