Driver was on time to pick us up. It was a little pricey.
Awful! Apparently Viator never informed us that Julia tourist agency had rejected our reservation because we had not put down the name of our ship. We got off the Epic with 4000 other people and never got our ride. Spent 1.5 hours in a taxi line. They have not returned our money. I used up lots of my Europe minutes trying to figure out what was going on.
Driver was waiting for us at a pointed time with a sign. Took us to our requested hotel. Very professional and welcoming.
service was great
Perfect! Meeting time delayed due minimal Aduana presence.
We waited for an approximately 45 minutes, there was a mix-up, your agent essentially said was my problem. Apparently when I was booking I was asked what time the ship came in I said 6:00am and later I was told that the driver and vehicle was there at 6:00am because I told the agent SHIPS arrival time NOT when we would get off the ship - A passenger does NOT know what time they will step off a ship. Your phone agents should receive instructions on ship arrival procedures. Just because the ship arrives at a particular hour in our case 6:00am customs for the ship must be cleared and passengers may not disembark until after a ship has been cleared. Then there is a systematic disembarking process depending on where your room is located or what your passenger status is. Then travelers must retrieve their luggage and if there is any problems with any of these processes then this slows up the entire process. So the when the driver initially arrived at the port terminal we were NO WHERE ready to board the transport to our hotel. After waiting I finally contacted Viator and it was at that time I was made aware of your system. Shortly after that the vehicle was dispatched and it arrived and we were on our way coincidently with the exact same wonderful driver who drove us to the port at the beginning of our cruise on August 2, 2016.
Very professional driver
Driver was great. Very nice. Told us different things about the city.
Driver was late. Cost turned out to be about double what taxi fare would have been. Taxi would have been faster too.
The booked car did not turn up and when we called the follow up number they said they did not have the booking and best we took a taxi.