We did not get a text or email from our driver and it was difficult to locate him. We did not have a prearranged meeting spot. He displayed our name only his cell phone not a larger, easier to see sign.
We booked the transfer to pick up my wife, who's handicapped, and I at 8.00 am and when the driver didn't arrive by 8.15 I asked the concierge to call the contact number we were provided for us. The company had no booking for us and wasn't sure who Viator was.
The concierge immediately called a taxi, which arrived in two minutes. The cost of the taxi trip to the airport, plus tip, cost less than what I pre-paid Viator. All in all Viator is an incredibly disappointing company as I paid for a service I never received.
I recommend avoiding Viator and going with another company or just take taxis.
This was such a great transfer. We were departing very early from our hotel and didn't want to worry about getting a taxi. Our driver was waiting for us and the drive to the airport was easy. We got there with plenty of time and never had to stress about it. I would definitely recommend this!
They were there to pick us up before they were scheduled to be there. Our driver was very friendly. Using this service is so much easier than going through Central Station. Much more expensive - but worth every penny!
I have neither the time nor interest to go into all of the horrific problems we ran into with both the trips from and back to the airport. Let is suffice to say that anyone using Viator for anything deserves the pain and aggravation they encounter if they have read this review and still used Viator for anything!